Privacy Policy and Terms of Use
Welcome, and thank you for your interest in Briclay Technologies Private Limited. ( "Briclay," "we," or "us") and our Web site at www.briclay.com (the "Site"), as well as all related web sites, networks, embeddable widgets, downloadable software, mobile applications (including tablet applications), and other services provided by us and on or through which a link to this Privacy Policy (this "Policy") is displayed (collectively, together with the Site, our "Service").
This Policy describes the information that we gather from you on the Service, how we use and disclose such information, and the steps we take to protect such information. By using the Service, you consent to the privacy practices described in this Policy.
This Policy is incorporated into and is subject to the Briclay Privacy Policy and Terms of Use. Capitalized terms used but not defined in this Policy have the meaning given to them in the Briclay Privacy Policy and Terms of Use.
The information we collect on the Service:
- User-provided Information: When you use the Service, you may provide and we may collect what is generally called "personally identifiable" information, or "personal information," which is information that specifically identifies an individual. Examples of personal information include name, email address, mailing address, mobile phone number, and credit card or other billing information. Personal information also includes other information, such as date of birth, geographic area, or preferences, when any such information is linked to information that identifies a specific individual. You may provide us with personal information in various ways on the Service. For example, you provide us with personal information when you register for an account, use the Service, post User Content, make a purchase on the Service, interact with other users of the Service through communication or messaging features, or send us customer service-related requests.
- "Cookies" Information: When you use the Service, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Please review your web browser “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete, or choose not to accept, cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.
- “Automatically Collected” Information. When you use the Service, we may automatically record certain information. This “automatically collected” information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use the Service, the pages or other content you view or otherwise interact with on the Service, and the dates and times that you visit, access, or use the Service. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message. This information is gathered from all users.
- Third Party Content and Buttons. We may also implement third-party content or advertising on the Service. Additionally, we may implement third party buttons (such as Facebook “like” or “share” buttons) that may allow third parties to collect information about you through such third parties’ browser cookies, even when you do not interact with the button. Information collected through the buttons is collected directly by these third parties, and Briclay does not participate in that data transmission. Information collected by a third party in this manner is subject to that third party’s own data collection, use, and disclosure policies.
- Integrated Services. You may be given the option to access or register for the Service through the use of your user name and passwords for certain services provided by third parties (each, an “Integrated Service”), such as through the use of your Facebook credentials through Facebook Connect, or otherwise have the option to authorise an Integrated Service to provide personal information or other information to us. By authorising us to connect with an Integrated Service, you authorise us to access and store your name, email address(es), date of birth, gender, current city, profile picture URL, and other information that the Integrated Service makes available to us, and to use and disclose it in accordance with this Policy. You should check your privacy settings on each Integrated Service to understand and change the information sent to us through each Integrated Service. Please review each Integrated Service’s terms of use and privacy policies carefully before using their services and connecting to our Service.
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Information from Other Sources. We may obtain
information, including personal information, from third parties and
sources other than the Service, such as our partners, advertisers, and
Integrated Services. If we combine or associate information from other
sources with personal information that we collect through the Service,
we will treat the combined information as personal information in
accordance with this Policy.
How we use the information we collect. We use information we collect on the Service in a variety of ways in providing the Service and operating our business, including the following:
• We use the information that you provide or we collect on the Service to operate, maintain, enhance and provide all features of the Service, to provide services and information that you request, to respond to comments and questions and otherwise to provide support to users.
• We use the information that you provide or we collect on the Service to understand and analyse the usage trends and preferences of our users, to improve the Service, and to develop new products, services, feature, and functionality.
• We may use your email address or other information you provide or we collect on the Service (i) to contact you for administrative purposes such as customer service, to address intellectual property infringement, privacy violations or defamation issues related to your User Content posted on the Service or (ii) to send communications, including updates on promotions, relating to products and services offered by us and by third parties we work with. Generally, you have the ability to opt-out of receiving any promotional communications as described below under “Your Choices.” - We may use “cookies” information and “automatically collected” information we collect on the Service to: (i) personalise our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the Service; (ii) provide customised advertisements, content, and information; (iii) monitor and analyse the effectiveness of Service and third-party marketing activities; and (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed.
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We also may use your information as may be described in a notice to
you at the time the information is collected, or in any other manner
to which you consent.
When we disclose information. Except as described in this Policy, we will not disclose your information that we collect on the Service to third parties without your consent. We may disclose information to third parties in the following circumstances: - Any information that you voluntarily choose to include on or through the Service, including information in a publicly accessible area of the Service (such as a public profile page) or information you share with or allow to be shared with other users, will be available to anyone who has access to that content, including other users.
- We work with third party service providers to provide website or application development, hosting, maintenance, and other services for us. These third parties may have access to or process your information as part of providing those services for us. Generally, we limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information.
- We may make certain automatically-collected, aggregated, or otherwise non-personally- identifiable information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service.
- We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with state and central laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
- We also reserve the right to disclose your information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Service and any facilities or equipment used to make the Service available, or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others
- Information about our users, including personal information, may be disclosed and otherwise transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
- We also may disclose your information as may be described in a notice to you at the time the information is collected, or in any other manner to which you consent.
Your Choices
You may, of course, decline to share
certain personal information with us, in which case we may not be able
to provide to you some of the features and functionality of the Service.
You may update, correct, or delete your profile information and
preferences at any time by accessing your account settings page on the
Service. If you wish to access or amend any other personal information
we hold about you, or to request that we delete any information about
you that we have obtained from an Integrated Service, you may contact us
at support@Briclay.com. Please note that while any changes you make will
be reflected in active user databases instantly or within a reasonable
period of time, we may retain all information you submit for backups,
archiving, prevention of fraud and abuse, analytics, satisfaction of
legal obligations, or where we otherwise reasonably believe that we have
a legitimate reason to do so. If you receive commercial email from us,
you may unsubscribe at any time by following the instructions contained
within the email. You may also opt-out from receiving commercial email
from us, and any other promotional communications that we may send to
you from time to time, by sending your request to us by email at
support@Briclay.com or by writing to us at the address given at the end
of this policy. We may allow you to view and modify settings relating to
the nature and frequency of promotional communications that you receive
from us in user account functionality on the Service. Please be aware
that if you opt-out of receiving commercial email from us or otherwise
modify the nature or frequency of promotional communications you receive
from us, it may take up to ten business days for us to process your
request, and you may receive promotional communications from us that you
have opted-out from during that period. Additionally, even after you
opt-out from receiving commercial messages from us, you will continue to
receive administrative messages from us regarding the Service. The
Company shall not be responsible for any unauthorised transactions
conducted on the Platform using Your Payment Details. The Company shall
not be obligated to refund any money to You in such instances.
Returns, Cancellations, and Refunds
You may return the Product in an order, subject to the following,
conditions:
1. wrong item being delivered other than what You had ordered in an
order or
2. Items substantially damaged or deteriorated in quality at the time of
delivery. You agree that You shall give Us all the requisite proofs
including but not limited to images ofProducts having issues.
3. You shall check the Products upon delivery and initiate exchange or
return with the requisite proofs on the Platform. You may exchange or
return the product by contacting Our customer care also. IT IS HEREBY
CLARIFIED THAT NO EXCHANGE OR RETURNS SHALL BE ACCEPTED IF THE PRODUCT
PACKAGING IS OPENED OR PRODUCT ISUSED/CONSUMED EITHER IN PART OR
OTHERWISE.
4. You may request exchange or return the Products, purchased from Us
provided the Products are sealed/unopened/unused and in original
condition and on the same day of delivery. Please note, the requests for
exchange or returns will not be accepted from the day following the day
when We had delivered the Product/s to You. We may request You to
dispose of the Products for which We have processed a refund.
Cancellations:
You may cancel an order without charge at any time before the Company
accepts the order. You cannot cancel the order post acceptance of order
by the Company.The Company may cancel an order (in full or partially)
for the reasons including shortage or unavailability of certain Products
or force majeure events. In case the Company cancels any order, You will
not be charged for such cancellations, and the Company will refund You
for any payment already made.
Refunds:
Please be informed that when You opt to cancel or return the
Products, upon our verification of the Products and the documents
relating thereto, the refund amount for such Products which are eligible
for return as per these Terms, will be processed within a period of
seven (7) business days from the date of us verifying and confirming the
refund request. Your refund will be processed only when the conditions
as may be stipulated by Us are fulfilled. The refund amount will be
credited to the source account as may be chosen by You. You acknowledge
that after initiation of refund, it may take additional time for Your
refund to reflect in Your account which is subject to Your financial
institution or payment gateway service provider terms and conditions.
The terms for acceptance of returns, cancellation and refunds shall be
subject to reasonable additional conditions and shall be communicated to
the User, from time to time, through the push notifications on the
Platform, or any other mode of communication as specified in these Terms
or as determined by the Company.
Third-Party Services
The Service may contain
features or links to Web sites and services provided by third parties.
Any information you provide on third-party sites or services is provided
directly to the operators of such services and is subject to those
operators’ policies, if any, governing privacy and security, even if
accessed through the Service. We are not responsible for the content or
privacy and security practices and policies of third-party sites or
services to which links or access are provided through the Service. We
encourage you to learn about third parties’ privacy and security
policies before providing them with information.
Children’s Privacy
Protecting the privacy of young children is especially important. Our
Service is not directed to children under the age of 18, and we do not
knowingly collect personal information from children under the age of 18
without obtaining parental consent. If you are under 18 years of age,
then please do not use or access the Service at any time or in any
manner. If we learn that personally identifiable information has been
collected on the Service from persons under 18 years of age and without
verifiable parental consent, then we will take the appropriate steps to
delete this information. If you are a parent or guardian and discover
that your child under 18 years of age has obtained an account on the
Service, then you may alert us at support@Briclay.com and request that
we delete that child’s personally identifiable information from our
systems.
Data Security
We use certain physical, managerial, and technical safeguards that are
designed to improve the integrity and security of your personally
identifiable information. WE CANNOT, HOWEVER, ENSURE OR WARRANT THE
SECURITY OF ANY INFORMATION YOU TRANSMIT TO US OR STORE ON THE SERVICE,
AND YOU DO SO AT YOUR OWN RISK. WE ALSO CANNOT GUARANTEE THAT SUCH
INFORMATION MAY NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY
BREACH OF ANY OF OUR PHYSICAL, TECHNICAL, OR MANAGERIAL SAFEGUARDS.
If we learn of a security systems breach, then we may attempt to
notify you electronically so that you can take appropriate protective
steps. We may post a notice through the Service if a security breach
occurs. Depending on where you live, you may have a legal right to
receive notice of a security breach in writing. To receive a free
written notice of a security breach you should notify us at
support@Briclay.com.
Privacy Settings
Although we may allow you to adjust your privacy settings to limit
access to certain personal information, please be aware that no security
measures are perfect or impenetrable. We are not responsible for
circumvention of any privacy settings or security measures on the
Service. Additionally, we cannot control the actions of other users with
whom you may choose to share your information. Further, even after
information posted on the Service is removed, caching and archiving
services may have saved that information, and other users or third
parties may have copied or stored the information available on the
Service. We cannot and do not guarantee that information you post on or
transmit to the Service will not be viewed by unauthorized persons.
International Visitors
The Service is hosted in the India and is intended for visitors located
within the India. If you choose to use the Service from the United
States, European Union or other regions of the world with laws governing
data collection and use that may differ from Indian law, then please
note that you are transferring your personal information outside of
those regions to the India for storage and processing. Also, we may
transfer your data from the India to other countries or regions in
connection with storage and processing of data, fulfilling your
requests, and operating the Service. By providing any information,
including personal information, on or to the Service, you consent to
such transfer, storage, and processing.
Changes and Updates to this Policy
Please revisit this page periodically to stay aware of any changes to
this Policy, which we may update from time to time. If we modify the
Policy, we will make it available through the Service, and indicate the
date of the latest revision. In the event that the modifications
materially alter your rights or obligations hereunder, we will make
reasonable efforts to notify you of the change. For example, we may send
a message to your email address, if we have one on file, or generate a
pop-up or similar notification when you access the Service for the first
time after such material changes are made. Your continued use of the
Service after the revised Policy has become effective indicates that you
have read, understood and agreed to the current version of the Policy.
Delivery, Delivery Fee, Other Fees, and Delivery Time
Last-mile delivery services are part of the sale of Products
purchased by You on the Platform. The Company shall provide delivery of
the Products upon purchase during such time period as communicated to
You through the Platform. The Company endeavors to show the estimated
delivery time for every order; however, the exact delivery time of each
order may vary due to factors such as availability of third-party
delivery service providers, demand, traffic, weather conditions, or a
force majeure event. You can check the estimated time of arrival (ETA)
on the homepage of the App even before placing an order to ensure
awareness of the ETA. You agree that the Company reserves the right to
charge fees for rain, peak hours, very high demand, late-night delivery,
packing, handling, convenience/platform usage, small cart size, or any
other applicable fees. These charges will be visible in the “view bill”
section before the checkout page on the App. The delivery of the
Products will be made to the delivery address specified by You while
placing the order on the Platform. You are solely responsible for
providing a complete and correct delivery address and, if applicable,
further instructions for delivery. The Company shall not be responsible
for any delays caused due to the incorrect or incomplete address
provided by You. The goods will ordinarily be delivered when an
appropriate person is available to receive the order at the specified
address. If You request to leave a delivery unattended at Your address,
You expressly disclaim the Company from any liabilities arising due to
the unattended delivery. This includes but is not limited to theft,
tampering, contamination, or changes in temperature for items requiring
refrigeration. In the event You opt for ‘Cash on Delivery (CoD)’ mode
and fail to make the complete payment, the Company reserves the right to
treat the order as canceled and will not be liable for any losses or
damages. The Company may charge You delivery and other applicable fees
for such canceled orders to recover the costs incurred during the
delivery attempt.
Our Contact Information
Please contact us with any questions or comments about this Policy, your
personal information, our use and disclosure practices, or your consent
choices by email at support@Briclay.com. Briclay Technologies Private
Limited 9, 3rd Main Road, Society Colony, Adugodi, Bangalore - 560030,
India